Almost a week on from a Gamers Nexus video detailing its own, and many others’ terrible RMA experiences with Asus’ customer support, the company has finally released a statement addressing what it calls “some gaps in our RMA communication process in the US and Canada.”
And it’s still not a good look.
I’ve said this to Asus myself; it’s a pretty damned tone deaf response to the issue. Its statement, which you can read in full below, seemingly absolves itself of any problems within the process beyond poor communication, and effectively lays the issue at the door of customers getting confused and not understanding how it all works.
Here’s the statement in full:
Enhancing Our RMA Communication Processes in US and Canada
Recent feedback has highlighted som…